Our client in the SAAS industry is looking for a Sr. Manager of Workday Operations to join their team on a permanent and full-time basis. This is an excellent opportunity to join a fast growing organization, a collaborative team, and work fully remote utilizing your Workday skillset.

Job Description

Duties and Responsibilities

• Team Operations: Manage work intake process including internal customer issues & feature requests. Monitor feature delivery roadmap and coordinate major Workday release activities. Partner with security and IT to ensure compliance with processes and procedures. Coordinate system environment changes to support operations and feature releases.
• Removing Obstacles and Impediments that hinder or limit team efficiency. i.e removing ‘blockers’ or obstacles to progress: negotiating with stakeholders, refocusing senior leadership, or addressing vendor issues for example.
• Reporting – tracking key delivery metrics, understanding, and reporting on current state and progress of work, what is done and not, etc. Clear reporting and communication is key for this role, not only to the Leadership Team but also to the various Business Leads and Technical resources.
• Org Readiness – ensures that all internal stakeholders are fully prepared to support the features/functionality that we introduce to our customers. Org readiness helps identify well in advance risks, action items and experts needed to ensure success during launch activities.
• Vendor Liaison – Partner with vendor support staff to manage issues and escalations. Track usage metrics to monitor consumption and escalate where overages could impact financial budgets.

Qualifications

Education

• Bachelor’s Degree in a relevant field, or equivalent work experience

Experience

7+ years’ work experience preferably as a scrum master or project manager for Enterprise Applications teams.

• Understand fundamentals of HRIS, ERP and other Enterprise Applications.
• Highly organized and a strong communicator who can effectively multitask and prioritize as needs evolve
• Able to learn quickly and work proactively
• Set and continually manage project expectations with team members
• Lead regular team meetings to determine progress, set momentum, remove barriers, and actively address internal and external risks and dependencies
• Able to communicate effectively between a variety of technical and non-technical stake holders to interpret business needs
• Able to prioritize the most important or highest value tasks.
• Able to use data to inform planning and managing complex internal and external dependencies.

Positions that Typically Report to this Position

• None

Physical Demands

• Typical office environment which includes extended periods of time sitting or standing, working on a personal computer, typing, using a mouse, using a phone and participating in video conferences, etc.