What is the Context of the Company and Role?

SA are working with a client in need of a Technical Support Specialist to join their Customer Support team. This role is crucial for maintaining our high standards of customer satisfaction and technical excellence. The role is focused in Corporate Performance Management (CPM)/ Enterprise Performance Management (EPM) tools, so is ideal for someone seeking a mainly remote role within Singapore where you can work from home.

This role cannot offer visa sponsorship nor candidates currently working outside of Singapore sadly.

What Will I Be Doing?

• Providing remote support for customers, troubleshooting product configuration problems.
• Responding to product-related customer inquiries and triaging issues.
• Researching, resolving, and responding to complex technical issues across our application product lines while ensuring compliance with company policies.
• Collaborating with other teams to address support problems, training needs, and other emerging issues.
• Submitting software bugs to the development teams for resolution.
• Updating and maintaining technical knowledge base articles.
• Ensuring all interactions with customers are handled positively and with urgency.
• Leading by example and promoting information sharing, team-based problem solving, cross-training, and efficient case resolution.
• Assisting in developing innovative solutions and building strong customer relationships.

What Skills and Background Will I Need?

• A university degree in a technology or finance-related field, or equivalent work experience.
• Experience working with CPM/ EPM or wider relatedd Financial Management Software Applications.
• At least 3 years of experience in software application troubleshooting.
• Prior experience or certification with products such as Hyperion (HFM Hyperion Planning/ Essbase, FCCS, PBCS), OneStream, CCH Tagetik, , Blackline, SAP BPC, SAP FC, IBM Planning Analytics, Jedox, BOARD, or similar solutions
• Experience with PowerShell, VB.net, Visual Basic, or any object-oriented programming.
• Experience supporting customers in a Windows environment (Windows 10, Windows Server, IIS, SQL Server, SQL, VMware, and/or Hyper-V).
• Microsoft Certifications (Windows, SQL Server, Azure, Office-Excel).
• Proficiency in Mandarin is a plus.

Why Should I Apply?

• Be part of a company dedicated to exceptional customer service and technical support.
• Work in a collaborative environment where your contributions are valued and impactful.
• Gain exposure to a variety of financial management software applications and cutting-edge technology.
• Develop your technical and customer service skills through continuous learning and real-world problem solving.
• Enjoy a supportive work culture that emphasizes teamwork, innovation, and professional growth.

How do I apply?

For more information on this opportunity, please do not hesitate to get in touch with Geoff Coleman from SystemsAccountants via email: Geoff@systemsaccountants.com.

Who we are?

SystemsAccountants is a leading global Financial Systems, Analytics, and Transformation recruitment company. We provide permanent & contractor recruitment solutions to enable clients to implement, support, develop, run & optimise, ERP, ERP and Analytics systems. We source and screen finance systems professionals on a global basis. Unlike typical search & selection firms, our consultants have an international reach, which ensures that our clients and candidates receive market insight along with a tailored service.