As an HRIS Support Specialist, you will be instrumental in the seamless implementation and ongoing support of Workday and other HR technology systems. Your role will be to ensure that these systems are effectively utilized and maintained, enhancing business processes and user experiences. This position offers a unique opportunity to drive the success of our HR technology solutions and make a significant impact on our organizational efficiency.
Key Responsibilities:
- Partner with internal project teams and stakeholders to track progress, provide status updates, and ensure project milestones are met.
- Serve as a subject matter expert for specific HRIS functionalities, offering guidance and support to internal users.
- Collaborate with clients to understand their requirements, implement Workday best practices, and prepare them for system rollouts.
- Provide day-to-day support for Workday and other HR technology solutions, including system configuration, administration, troubleshooting, and data integrity.
- Create and manage standard and ad-hoc reports to meet business needs and ensure system accuracy.
- Coordinate with internal and external resources to resolve issues and recommend process improvements.
- Support system enhancements, upgrades, and testing to ensure alignment with business needs.
- Conduct training sessions for internal clients on new processes and functionalities, and assist in developing end-user documentation.
- Engage with the Workday Community to stay updated on new issues and solutions.
- Implement system Change Requests following established change management processes.
- Provide comprehensive configuration support for Workday solutions, including data conversion and integration.
- Research and advise on Workday best practices, module dependencies, and reporting capabilities.
What You’ll Need:
- Minimum of 2 years of experience with Workday.
- Post-secondary education; relevant qualifications or certifications preferred.
- Experience with UKG is a plus.
- Proficiency in business process mapping and Microsoft Office, especially Excel.
- Familiarity with Workforce Management (WFM) systems is advantageous.
- Strong organizational, communication, and collaboration skills.
- Ability to manage multiple projects and priorities effectively.
- Solid understanding of HRIS information structure and processes.
- Experience in customer relationship management.
- Ability to translate technical information for non-technical stakeholders.
- Detail-oriented with a commitment to high-quality standards and accuracy.
