Role Title: Business Systems Lead
Status: Permanent
Location: London
Salary: £85-90k + package

Business System Ownership

• Develop in-depth knowledge of the systems used by the business area and leverage that knowledge to improve business performance
• Support maintenance and administration of systems by updating configuration and workflows to improve business processes and user experience
• Train staff to maximize system utilization and provide first-line support to users in the business area
• Liaise with colleagues to understand business requirements and collaborate with them, the Transformation Team, and technology providers to implement changes and/or new technology successfully
• Manage relationships with software providers to ensure optimal service
• Review product upgrades and determine whether/how new functionality could be implemented to improve business performance and outcomes
• Research and recommend future technology to enhance business operations

Process Ownership

• Evaluate existing business processes, ensuring shared understanding of how the business area functions and creating the baseline for evaluating future changes
• Update department policies and procedures as required by any changes in systems and their associated processes, or as required by updated business requirements
• Implement and monitor metrics for the business area that demonstrate the efficiency and effectiveness of processes
• Work cross-functionally with other Process Owners to ensure end-to-end processes join up and work effectively

Data Ownership

• Take accountability for the day-to-day management of data in your business area as the Subject Matter Expert who understands and communicates the meaning and use of information within your data domain
• Provide input, from your SME perspective, into decisions about business term definitions, data quality, accessibility, and retention requirements as they tie to business needs
• Ensure that the data in your business area is of high quality and is fit for use, taking the lead on resolving data issues
• Work with the Transformation Team to ensure project deliverables are properly specified and accurately delivered, including data cleansing and data migration activities

Skills Profile

Relevant Experience & Education

With a deep understanding of your business area, you will be passionate about bringing together the technologies, the data required, and the processes that use them to continually improve user experience, business performance, and outcomes.

• Deep understanding of the specific business area – its purpose, objectives, and processes
• Not just open to the idea of change, but someone who constantly looks to innovate as a means to drive greater commercial outcomes
• Thirst for understanding and ability to quickly absorb the functionality available in the technologies in your area, with high aptitude for recognizing how these can improve your part of the business
• Experience in updating and maintaining system configuration, workflows, and users
• Experience in mapping processes and understanding how data is used across those processes
• Experience in training and supporting users on how to get the most out of the technologies in their area
• Passionate advocate of data quality, and tenacious in seeking to maintain and improve the data that your area requires
• Detail-conscious and analytical
• Certifications in areas such as business analysis, process improvement, data quality management, or in the specific technologies being used may be advantageous

If this role is of interest please DM or email andrew@systemsaccountants.com