Who is the company and context?
We are currently looking for a Customer Success Manager H/F for one of our large international clients. The role is based in Paris.
What will I be doing?
As a Customer Success Manager H/F, your responsibilities will include:
- Drive Customer Success through customer portfolio adoption, growth, satisfaction, and long-term retention;
- Collaborate with Sales to Unlock Growth through cross-selling, identifying new opportunities or needs, etc.;
- Build Meaningful Partnerships by fostering trust and strong relationships with customers;
- Partner with Internal Teams to address concerns, minimize risks, and ensure a seamless, customer-focused experience;
- Share Best Practices and Insights while fostering engagement through diverse methods such as events, regular catch-ups, etc.;
- Continue Developing Your Knowledge of the market and the platform;
- Demonstrate a Solid Understanding of Financial Processes to support customer success;
- Be Proactive: Pay attention to details and actively listen to customer needs.
What kind of skills and background will I need to have?
With a background in engineering or a Master’s degree in finance and/or information systems (BAC+5), you have 5+ years of professional experience, including 3+ years in a similar role. Ideally, you have a solid understanding of financial processes.
You demonstrate a true entrepreneurial spirit, are rigorous, reliable, and possess excellent communication skills. Fluency in both English and French is required.
Why should I apply for this role?
If you are highly motivated to join an international client, are passionate about client management and relationships, this role could be yours!
How do I apply?
If you are interested in learning more about this opportunity or want to explore the market further, please contact Ana Machado from SystemsAccountants at the following email address: Ana.Machado@systemsaccountants.com.
Who we are?
SystemsAccountants is a leading global Financial Systems, Analytics, and Transformation recruitment company. We provide permanent & contractor recruitment solutions to enable clients to implement, support, develop, run & optimise, ERP, ERP and Analytics systems. We source and screen finance systems professionals on a global basis. Unlike typical search & selection firms, our consultants have an international reach, which ensures that our clients and candidates receive market insight along with a tailored service.
