System Leadership & Management:
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Serve as the primary owner and administrator of NetSuite ERP, ensuring system stability, performance, and optimization.
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Oversee the integration and management of Salesforce CRM, ensuring alignment with organizational goals.
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Drive the implementation of best practices for system usage, data integrity, and reporting across all platforms.
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Collaborate with cross-functional teams (Finance, Sales, Operations) to identify system needs, gaps, and opportunities for automation.
Project Management:
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Lead system enhancement initiatives, including upgrades, customizations, and integrations with other business tools.
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Manage project timelines, budgets, and resources to ensure successful delivery of system initiatives.
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Develop and execute a long-term systems roadmap to support company growth and scalability.
Team Collaboration & Training:
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Partner with IT, Finance, Operations, and Sales leadership to align system functionality with business objectives.
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Provide training and support to end-users, ensuring system adoption and proficiency.
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Act as a liaison between technical teams, vendors, and business stakeholders to ensure effective communication and outcomes.
Data & Reporting:
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Oversee the creation of dashboards, reports, and analytics to provide actionable insights for decision-making.
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Ensure data accuracy, consistency, and security across systems.
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Implement tools and processes for improved system performance monitoring and reporting.