Oracle EPBCS Consultant
6 Months interim assignment – 3 days on-site in Amsterdam office required.
What is the Context of the Company and Role?
We are currently looking for a Technical Support Engineer to join our client’s EPM (Enterprise Performance Management team. This role is crucial in ensuring their internal customers receive top-notch service and technical assistance, helping them resolve any issues they encounter and maintaining their satisfaction around the Oracle EPM stack.
What Will I Be Doing?
As a Oracle EPM Technical Support Engineer, you will:
- Address customer inquiries related to our products and diagnose their issues, specifically around EPBCS.
- Provide remote support to troubleshoot and resolve configuration problems for our customers.
- Research, resolve, and respond to complex technical issues across the EPM products, ensuring adherence to company policies.
- Collaborate with various teams to address support challenges, training needs, and other issues.
- Report software bugs to the development teams.
- Update and maintain articles in the technical knowledge base.
- Ensure all customer interactions are handled positively and with a high sense of urgency.
- Lead by example, encouraging information sharing, team-based problem-solving, cross-training, and quick, effective case resolution.
- Assist in developing innovative solutions and building strong customer relationships.
What Skills and Background Will I Need?
To succeed in this role, you should have:
- A university degree in a technology or finance-related field, or equivalent work experience.
- Experience working with EPM tools, specifically EPBCS.
- At least 3 years of experience in software application troubleshooting.
- Knowledge of finance and accounting practices and principles.
- Experience with PowerShell, VB.net, Visual Basic, or any object-oriented programming.
- Experience supporting customers in a Windows environment (Windows 10, Windows Server, IIS, SQL Server, SQL, VMware, and/or Hyper-V).
- Microsoft Certifications (Windows, SQL Server, Azure, Office-Excel).
Why Should I Apply?
- A global multinational business with a very strong brand and presence in the market.
- The opportunity to be part of a company committed to outstanding customer service and technical support.
- A collaborative work environment where your contributions are valued and impactful.
- Exposure to a variety of financial management software applications and cutting-edge technology.
- The chance to develop your technical and customer service skills through continuous learning and real-world problem-solving.
- A supportive work culture that emphasizes teamwork, innovation, and professional growth.
How can I apply?
Get in touch with Geoff Coleman from SystemsAccountants via Geoff@systemsaccountants.com to discuss the role and other EPM and Digital Transformation opportunities globally!
Who we are?
SystemsAccountants is a leading global Financial Systems, Analytics, and Transformation recruitment company. We provide permanent & contractor recruitment solutions to enable clients to implement, support, develop, run & optimise, ERP, ERP and Analytics systems as well as finance transformation programmes including ESG topics. We source and screen finance systems professionals on a global basis. Unlike typical search & selection firms, our consultants have an international reach, which ensures that our clients and candidates receive market insight along with a tailored service.
